Frequently Asked Questions
Getting started
Where are you located?
Oakwell Psychiatry is in Round Rock, Texas, and sees patients from across the greater Austin area. Our office is at 7700 Cat Hollow Drive, Suite 206, Round Rock, TX 78681.
Do you see children or adolescents?
No — the practice serves adults 18 and older.
What can I expect from treatment here?
A collaborative approach. We'll listen closely, explain your options clearly, and work with you — not just prescribe to you — to find a plan that actually fits your life.
Do you provide therapy, or only medication management?
Our focus is medication management and psychiatric care, delivered collaboratively. When therapy is part of the picture, we coordinate closely with your therapist — and we're glad to provide referrals if you're looking for one.
Scope of Practice Limitations
While we offer dedicated, individualized outpatient psychiatric care, our practice cannot provide the intensive monitoring or multidisciplinary coordination required for certain conditions. We do not treat or provide:
Eating Disorders (requiring medical/nutritional team care)
Substance Use Disorders (active or primary treatment)
Schizophrenia (early-onset or treatment-resistant)
Forensic/Court Services (assessments or court-ordered evaluations)
Long-Acting Injectable Medications
Appointments & telehealth
Do you offer both in-person and telehealth appointments?
New patient evaluations are held in person. Once you're established, follow-ups can be in person or by telehealth, whichever works better for you. For telehealth visits you'll need to be physically located in Texas.
How long is a first appointment?
60 minutes, in person. Enough time to go through your history in detail and start building a treatment plan together, without feeling rushed.
How long are follow-up appointments?
30 minutes, in person or by telehealth.
What's your cancellation policy?
At least 24 business hours' notice to cancel or reschedule. Later cancellations, no-shows, and arrivals more than 15 minutes late are charged the full visit fee. Full details on the Fees page.
Insurance & payment
Do you accept insurance?
To provide you with the highest quality of individualized care, Oakwell Psychiatry operates as an out-of-network provider and does not accept health insurance directly. Insurance companies often require psychiatric diagnoses and limit the number or length of sessions. By remaining out-of-network, we ensure your treatment plan is dictated solely by your unique clinical needs, protecting your privacy and allowing for highly personalized, unhurried care.
Many insurance plans offer out-of-network benefits that reimburse a significant portion of mental health services. We will gladly provide you with an itemized receipt called a Superbill.
This document contains all the standard diagnostic and procedure codes required by insurance companies. You can submit this Superbill directly to your insurer to seek partial or full reimbursement, depending on your plan’s specific out-of-network benefits.
We highly recommend calling your insurance provider prior to your first appointment to confirm your out-of-network mental health coverage.
Do you accept Medicare or Medicaid?
No. Oakwell Psychiatry does not accept patients who are enrolled in Medicare (including Medicare Advantage) or Texas Medicaid.
If you become eligible for or enroll in Medicare or Medicaid while in care here, please tell the office right away. We will help you transition to a provider who accepts your coverage and provide referrals and a bridge supply of medication as clinically appropriate.
Medications
Do you prescribe benzodiazepines (Xanax, Klonopin, Valium, Ativan)?
We do not prescribe benzodiazepines for long-term daily use because of their risks of dependence and side effects. We treat anxiety and insomnia with non-habit-forming medications and evidence-based therapies like CBT. Short-term or situational use, such as for a fear of flying, may be considered case by case.
Do you treat ADHD with stimulants (Adderall, Ritalin, Vyvanse)?
Yes. We provide comprehensive ADHD evaluations for adults and prescribe stimulants when clinically appropriate, with regular follow-up to monitor your health and response to treatment.
I already take one of these medications. Can you take over my prescription?
Stimulants: Yes, once we receive documentation of your ADHD diagnosis or records from your previous provider.
Benzodiazepines: We don’t continue these automatically. We can help you taper off safely, or you may keep your current prescriber for that medication while we handle the rest of your care. Please don’t stop a benzodiazepine suddenly on your own.
Are there special requirements for controlled substances?
Yes. All patients prescribed controlled substances sign a treatment agreement and take part in routine safety monitoring, as required by state and federal regulations. We’ll review the details with you at your first visit.
Urgent help
What if I need help urgently or after hours?
The practice doesn't provide emergency or 24-hour coverage. In a crisis, call or text 988, call 911, or go to your nearest emergency room.